The Pavilion has an excellent reputation in the community. The most recent Customer Satisfaction Survey results reflected above average satisfaction with the services we provide. Some of the verbatim comments collected from this survey are:
The nursing staff and aides are wonderful and have become like friends to me. The same goes for the Administration Staff - they are always there to help with any questions I have or help I need. I have recommended The Pavilion to a number of people who are looking for a good and caring place.
The staff is great, caring, compassionate wonderful.
Staff is very professional-knowledgeable, competent.
Good support provided to families from Social Services and family groups.
We have found The Pavilion Nursing Home to give quality of care to our family members, within a family atmosphere. There are activities for the patients to enjoy to keep them physically and mentally active and alert.
My family and I heard that The Pavilion had the best therapy in the area and I have to agree. I enjoyed therapy because they kept it fun. They helped me regain my strength and functional abilities so I could return home to independent living.
The comprehensive and nurturing care I received from the Physical and Occupational Therapy Departments was incredible. After each operation, I went to the Pavilion and stayed for two weeks. Each time I walked out on my own – without a cane, walker or wheelchair – and that is absolutely due to the fabulous expertise of the Rehab Department. The staff is so skilled, they are beyond compare.
Roberta Duane, Osterville, MA
To all the wonderful Employees and Directors of the Pavilion: I have to write and tell you all what a great group you are. I was your patient on three different occasions and you had to practically throw me out. What a great name you’ve given to "rehab." Keep up the great work. I miss you all.
Hobart Tompkins, Hyannis, MA
You'll have peace of mind knowing your loved one is being cared for at the Pavilion Skilled Nursing and Rehabilitation Center.